- We advise all customers to read the instructions before use, carry out a strand test, and only leave the product on for 3-5 minutes on first use. These can be found in the box when you received the product.
- If you don’t have them anymore, please just let us know and we can send you a copy of them. Your leave-in time can be gradually increased with each wash.
- If you have a purple tinge to your hair this means it has been left on too long. The results are not permanent, as the purple pigments are simply just sitting on top of your hair follicle. Just wash your hair with your normal shampoo or clarifying shampoo, and they will fade away.
- Everyone’s hair is different and reacts in different ways. We are all different at the end of the day and that’s what makes us all so special! There’s never one solution that fits all. This is why we suggest leaving it in for a short time initially, and then building up as you get more familiar with the product.